Privacy Policy

Thank you for visiting our website and showing interest in our company, products, and services. We are AC Logistics Mexico, S.A. de C.V. (AC Logistics), and our subsidiaries operate under the names AC Logistics® and Smartship®.

At Blvd. Manuel Avila Camacho # 90 Piso 2, Colonia El Parque, Naucalpan, State of Mexico, C.P. 53398, AC Logistics understands the significance of handling data in a lawful, controlled, and informed manner to uphold your right to privacy and self-determination. This Privacy Policy serves to inform you about AC Logistics procedures in processing your data, whether it involves obtaining, using, disclosing, or storing it.

WHAT FALLS UNDER THE CATEGORY OF PERSONAL DATA?

Personal data refers to any information that pertains to a specific individual, whether directly or indirectly. This information can be used to identify that person through their name, identification number, address, online identifier, or other identifiable factors related to their physical, physiological, genetic, mental, economic, cultural, or social identity. Examples of personal data include your full name, address, phone number, and date of birth. However, information that cannot be linked to your real identity, such as your preferred websites or the number of users on a site, is not considered personal data.

WHAT KIND OF PERSONAL DATA IS COLLECTED?

The personal data that could potentially be gathered include:

Name.
Business activity (industry).
Mailing address.
Fiscal address.
Review and collection address.
Tax Identification Number.
Email address.
Landline and/or mobile phone number.
Name of a legal representative (if applicable).
Signature of a legal representative (if applicable).
Term of payment officer.
Bank and commercial references.
Payment information (such as bank account number).
Currency type for billing purposes.
Information about requested credits.

At AC Logistics, we will only use your data for as long as it is required to accomplish the objectives outlined in our Privacy Policy and follow relevant legal regulations.

WHAT ARE THE PURPOSES AND/OR USES OF THE PERSONAL DATA COLLECTED BY AC LOGISTICS?

Here at At AC Logistics, we take the collection and handling of personal data very seriously. Our primary goal is to provide you with the best possible service, and we rely on this information. We use your data to communicate with you, manage your account, and improve our services. We also analyze your data to understand your needs and preferences, allowing us to tailor our services better to meet your expectations. We may use your data to conduct marketing and promotional activities, providing you with information about services that may interest you. We may also interrelate databases to understand your needs better and ensure that we provide you with the most relevant information and services. Of course, we understand that protecting your personal information is of utmost importance. That's why we implement measures to safeguard against possible fraudulent transactions. We want you to feel confident in the security and privacy of your data, and we take every step necessary to ensure that it remains safe and secure. AC Logistics is committed to using your data responsibly and ethically. Transparency is critical and strives to inform you how your data is used. Our ultimate goal is to provide you with the best possible service, and using your data responsibly and ethically is the best way to achieve that goal. Your personal information may be utilized for additional purposes as long as they align with the ones previously stated and can be deemed similar.

In addition to the above-mentioned, we may use the information we obtain for the following purposes:

Collecting, delivering, and tracking shipments.
Providing the products and services you request, such as logistics, supply chain management, brokerage and customs clearance, and financial services.
Processing and collecting payments.
Providing customer support, responding to your requests, questions, and comments, and communicating with you.
Sending tracking updates (from AC Logistics and/or our commercial partners) and helping you choose convenient delivery options.
Establishing and managing your Smartship® account (including your online account on smartship.mx and its different features, such as the address book and AC Logistics Billing Center).
Offering products and services that may interest you.
Notifying you of special events, programs, surveys, contests, prize draws, and other offers or promotions and managing your participation.
To post on our blogs and interact with AC Logistics through social media.
Sending information to your contacts if you request us to do so.
Processing claims related to our services.
We engage in various activities to operate, evaluate, and enhance our business; this includes creating new products and services, managing our communications, measuring the success of our sales, marketing, and advertising, and analyzing and improving our products, services, websites, and applications, ensuring the security of our networks and information systems, conducting accounting, auditing, billing, reconciliation, and collection activities, and maintaining the quality of our customer service.
Conducting data analysis (including market and consumer research and analysis, trend analysis, financial analysis, and anonymization of personal information).
Protecting against fraud and other prohibited and illegal activities, claims, and liabilities, identifying and preventing them.
Complying with our policies and current legal requirements.
Initiating, exercising, and defending legal claims.
Monitoring and reporting compliance issues.

Additionally, we use the information collected online through "cookies," web beacons, and other automated means for purposes such as:

Personalizing user visits to our websites and applications.
Delivering content (including advertising) relevant to our users' interests and navigation through our websites and applications.
Running our business effectively.

To offer you content that may catch your attention, we could add information about your location (like your zip code) to the data we gather through automated processes.

We utilize this data to assist in identifying and resolving technical problems, managing our websites and apps, recognizing individuals who use our websites and apps, and collecting demographic data about our users.

At our company, we analyze clickstream data to understand how our users navigate our websites and applications; this helps us optimize our platforms to meet their needs.

WHAT COMMUNICATIONS OF YOUR DATA MAY BE CARRIED OUT?

AC Logistics might share your personal information with both national and foreign third parties to achieve the purposes mentioned earlier. Some examples of the third parties that AC Logistics could provide your information to include affiliated or subsidiary companies of AC Logistics, external professional advisors who act on behalf and for the account of AC Logistics, and service providers who are contracted to accomplish the purposes described earlier, also acting on behalf and for the account of AC Logistics. If AC Logistics shares your data with third parties, they will ensure that these parties take the necessary measures to protect your data's confidentiality and security.

When AC Logistics works with third parties, they make sure that these parties follow AC Logistics Privacy Policy. They are also not allowed to use your data for anything other than the purpose for which it was collected. Additionally, AC Logistics may share your information with third parties, both domestic and international, if it is legally required to do so or if a competent authority issues a resolution or determination; this may also occur in the event of an emergency that poses a risk to your safety or belongings or if it is mandated by law.

HOW IS YOUR DATA PROTECTED?

At AC Logistics, we prioritize protecting your data and have implemented administrative, technical, and physical security measures to safeguard it against damage, loss, alteration, destruction, unauthorized access, use, or processing. Only authorized personnel who require access to your data for the purposes outlined in our Privacy Policy will be granted access.

WHAT ARE THE RIGHTS AND OBLIGATIONS OF THE DATA SUBJECT?

As the data subject, you may exercise, before the Department of Personal Data Protection of At AC Logistics,the rights of access, rectification, cancellation, and opposition, by the following:

Right of Access - to be informed which of your data are contained in the databases of At AC Logistics,what they are used for, the origin of such data, and the communications made with them.
Right of RectificationRectification - to correct or update your personal data if inaccurate or incomplete. You will have an obligation to inform At AC Logistics, of the changes that need to be made to your data when such changes are known to you and are attributable to you.
Right of Cancellation - to have your data removed from the databases of At AC Logistics,This request will give rise to a blocking period, after which the data will be deleted. There are cases in which cancellation may not be possible in terms of the Federal Law on Protection of Personal Data Held by Private Parties and other applicable legal provisions.
Right of Opposition - to object for legitimate reasons to the processing of your data by At AC Logistics,In cases where the opposition concerns the receipt of certain communications, such communications will include the option to opt out of the distribution list and stop receiving them. At AC Logistics, will make available the Forms to carry out requests for access, rectification, cancellation, and opposition on its website.

HOW ARE UPDATES TO THE PRIVACY POLICY CONVEYED?

AC Logistics may change the Privacy Policy without prior notice. It's essential to check it regularly to stay informed about any updates. If any changes are made, an updated version will be provided via email and/or through www.smartship.mx. If you don't oppose the modified Privacy Policy within five business days of receiving it, it will be considered your acceptance and consent to its terms. To whom should inquiries or comments be directed, and to whom should the rights of access, rectification, cancellation, and opposition be exercised? In case of any questions or comments regarding the Privacy Policy or if you wish to exercise any of the rights granted to you by the Federal Law on Protection of Personal Data Held by Private Parties, please get in touch with the Department of Personal Data Protection of AC Logistics at the following email address: contacto@aclogistics.mx or visit the following address: Blvd Manuel Avila Camacho # 90 Piso 2, Colonia El Parque, Naucalpan, State of Mexico, CP 53398.

TO WHOM SHOULD INQUIRIES OR COMMENTS BE DIRECTED, AND TO WHOM SHOULD THE RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION, AND OPPSITION BE EXERCISED?

In case of any questions or comments regarding the Privacy Policy or if you wish to exercise any of the rights granted to you by the Federal Law on Protection of Personal Data Held by Private Parties, please get in touch with the Department of Personal Data Protection of AC Logistics at the following email address: contacto@aclogistics.mx or visit the following address: Blvd Manuel Avila Camacho # 90 Piso 2, Colonia El Parque, Naucalpan, State of Mexico, CP 53398.

Version 2.0 February 2022.