Support

IS IT THE COURIER'S RESPONSIBILITY IF AN ITEM GETS LOST OR STOLEN?
There are two types of variants:
  • Attributable to the courier: We will take full responsibility if your shipment is damaged or lost.

We offer the option to insure your shipment for an extra fee, which can be helpful in case of a valid claim.

The insured amount will be paid, but a deductible varies depending on your chosen courier company.

  • Robbery: If the package is robbed during transportation, whether at gunpoint or through violence, the courier does not assume responsibility as the situation is beyond their control.

If you need further assistance or have any additional inquiries, please fill out the following form: