For theft or loss: Once a report is created, it will include information about the content and cost. Additionally, you will also receive an invoice or receipt for your records.
For damage: To confirm if any damage occurred during shipping, it's necessary to provide interior and exterior images of the package. It's also important to include information about the contents, their value, and the receipt or invoice.
Regardless of the situation, confirming if the shipment was insured is essential. If it isn't, the courier will offer compensation of up to 30 days' worth of the current minimum wage in Mexico City.
If you need further assistance or have any additional inquiries, please fill out the following form:
2023 © - all rights reserved
